FAQ: Frequently Ask Question
Question: How is the price calculated?
Answer: the price indicated on the site is given for 1 m2 of materials following the installation (singing, flat, joinedoyé, tight joint,....). for materials normally joined oyyé (slab and cobblestones) we estimate the seal at 8 mm for slabs at 1.5 cm for the pavers. For certain products, we ask to buy full pallets (6 to 14 m2 and more) in order to avoid unpacking and facilitate delivery.
Q: Are installation and transportation included in the price?
T It is obvious to us that the installation and transport are not included in the price, the price is given from our warehouses.
Q: Why are you asking for a cash payment before delivery and am I sure to be delivered?
T This is indeed the most common question and concern that customers regularly express. In order to guarantee our low prices and avoid unpaid despite the precautions), we are asking for this cash payment which also allows us to pay cash from our Partners and benefit from the best prices. №us are active since 1989 and we have always honoured our contracts, which is also why we clearly post our contact information so that you can contact us.
Q: In order to facilitate my cash flow, is it possible to use factoring companies?
T This option can only be offered to businesses and communities for an additional 3 euros.-4 % of the amount of the invoice and the analysis of each application by credit insurance.
Q: Is it possible to receive price reductions if you buy large quantities?
T This possibility can be considered on demand depending on quantities (150 m2, more than 1 truck,...) and products.
Q: How do I pay my bill?
T The easiest and most on is the transfer Bank. Our bank details are at the bottom of the purchase order
Q: When do I have to pay my bill?
R: Except in special cases, the regulation must take place before production begins.
VISIT - SHOW ROOM
Q: Do you have a showroom?
R: In order to open competitive prices for you, we sell exclusively online and do not have a public showroom. Indeed, they are very expensive to create, develop, improve and maintain and these costs must be passed on to the selling prices, which we want to avoid. Q:
Is it possible to see the products? R:
A quick phone call a day or two in advance to find out if we have samples of everything, and it is with pleasure that we will receive you even to discuss your project together and show you our different products. ServiceQ:
Do you lay the materials?
R:
We do not ask, but we may eventually provide you with the contact information of the companies that trust us. We also invite VRD companies, paving and pavements to Become a partner to communicate their know-how.Q: Can you send samples? R:
Some products cannot be samples. For others, Pierreetsol.com can send samples but will charge a fee for the sample. Nevertheless the price of the samples will very often be deducted - entirely from the order. For payment per post
Paypal or by card minimum 1Five. As soon as payment we will send you the requested sample.Q: Samples are paid for! What for? R:
PierreetSol.com receives daily requests for samples. We need to organize the storage and logistics of the samples. Also the management of the samples is processed by dedicated staff to provide the requested product. So each object dsampled must be prepared or even manufactured and sent specifically to meet these requests. All of this has a cost. That's why samples pay off.Q:
Do you have a showroom? R:
No, as stated in the contact page, in order to offer competitive prices we do not have a showroom Public
,... Depending on the amount desired we can arrange an appointment in our officeX or a visit to our warehouses.Q: Do you have a catalogue Stone and Soil
? R: No, as stated in the contact page, in order to offer competitive prices we do not have a catalogue Stone and Soil
,... On the other hand, we show our partners' main catalogues and pouvosn organize thesends catalogues by post for a fee.Q: Sell yourself in Very
small amounts? R: Normally no, because our margins are low and the impact of transportation costs is very important. It is interesting to approach the maximum load of a truck of 24 tons.Q:
Do you have all the recovery products? R:
No, it really depends on the lots we collect. Each request is unique.Q:
Respond to public tenders.
R: Not really, our organization wants to reduce operating costs to offer competitive prices and we cannot delegate staff to review all the tenders we are asked to pay, we apologize. In case of need, we can help you with a fee of 7.5 euros per reference, to be paid in our account at the time of application. These fees can be recovered in the event of a subsequent order.
TechnicalQ: Do you give posing tips or fact sheets?
R:
Yes, we will also create a section that will take up the main techniques of laying according to the products and a download area for tech plugsstill knowing that recovery and import products do not always benefit from records or standards. QUALITE DES PRODUITS
Q: Are import products good quality?
R:
Overall we don't really have any worries knowing that we mainly offer materials for the outdoors and that aging and patina are accelerated. We can sometimes find defects in the accuracy of dimensions.Q:
Is the Chinese blue stone of good quality? R:
We prefer to advise the Vietnamese blue stone which is better. We prefer The Belgian Blue Stone for its colour, technical qualities and precise dimensions, but it is a matter of taste, costs and objectives. The aging on the outside will give a very light grey after a few years anyway. DELIVERY COUNTRY, Europe, Switzerland, DOM-TOM, others
Q: Do you deliver to all European countries?
R:
Yes, we charge the price with VAT from the import country or without VAT if the customer charged is a company with an intra-community number.Q:
Do you deliver to Switzerland? R:
Yes, any shipment from abroad to Switzerland is in principle subject to customs duties and VAT.
Customs duties The amount of customs duties is calculated according to the gross weight of the mailing.
Vat
VAT is calculated on the counter-benefit that the importer must pay and on the incidental costs up to the first destination (transportation costs and post office taxes) as well as on customs duties and taxes due under the import (e.g. tax audit).
VAT is 7.6% (ordinary rate).
Q:
Do you deliver in the DOM-TOM? R:
Yes, we charge the price with VAT from the department or overseas territory or without VAT if the customer charged is a company with an intra-community number. We take care with the customer and his forwarder on chdisable the best port for shipping goods.Q:
Do you deliver to other countries? T
Yes and No it depends on the conditions and difficulty of logistics and administrative documents