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Introductory note: the version in French of our terms and privacy policy shall prevail

Privacy policy

Find out how we use and protect the personal data that you provide to us.

We are committed to the privacy of all visitors of (our web site). Please read the following policy to understand:

  1. the personal data we collect about you;
  2. the purpose for which we collect personal information about you;
  3. the way in which we treat your personal data;
  4. with whom your personal information may be shared; and
  5. how we protect the personal data that you provide to us.

By registering as a user of all services provided by us on this web site and / or using this web site in general, you consent and agree to our use of your personal information by us in accordance with this policy.

Our web site and its web pages are operated by the 2D group SPRL - negotiating (under the name of Pierre & ground), a company registered in Belgium. Our head office is: 442 floor of Lille to 7500 Tournai - Belgium. Our company registration number is the BE0883.298.529. Our VAT number is the BE0883.298.529. 2D group SPRL and the different brands that belong to 2D group BVBA are commonly referred to as 'we', 'our' or 'us' in this policy.

A list of the different brands that belong to 2D group BVBA can be found at .

2D group SPRL is a data controller registered with XXX under the xxx registration number.

This means that we are responsible and monitor the treatment of the personal data we collect about you.

The details of the notification from 2D group SPRL to the regulator for the protection of the data can be found in the public registry of the xxx at xxx address data controllers.

For the purposes of this policy, references to «»you«or «»your"refer to users of our web site and / or a customer of our products and services.

Your use of our web site is also governed by the terms of our web site. Please ensure that you have read and understood the Terms and Conditions of sale In addition to this policy.

  1. Personal data we collect

    1.1 we collect personal information about you when you:

    1. create a new user account with us on our web site;
    2. buy or make payments for one of our products or services (products);
    3. you contact us through our web site;
    4. you contact us by mail, e-mail or phone;
    5. you write to us through our web site;
    6. you write to us through the pages of our social networking websites such as Facebook and Twitter.
    7. fill in the comments or polls of customers;
    8. sign up for newsletters; or
    9. participate in contests on our web site.

    1.2 personal data collected in the manner above may include:

    1. full name;
    2. the mailing address;
    3. e-mail address;
    4. telephone number (s);
    5. the details of the payment; and
    6. details of your user account.

    1.3 it can happen that you provide us with information classified as "categories of personal data" (for example, if you provide us with any special instructions regarding the delivery of your product because of your disability). We will only process this data for the purpose of providing the products (for example, by completing the delivery) and in accordance with the requirements of the general EU regulation on the protection of data 2016/679 (GDPR). You can choose to provide us with specific categories of personal data.

    1.4 If you provide personal data to someone else when you order a product, you confirm that you have the permission of that other person to share their personal data with us.

    1.5 we may monitor and record communications with you (such as phone conversations and emails) in order to maintain the standards of customer service, to assist the training of personnel and prevention activities / control against fraud.

    1.6 If you publish material on our social media pages, this material is also subject to the policies of these sites. Please note that we have no control over these policies and you should be familiar with the content of these policies before posting.

  2. Use of your personal data

    2.1 we may collect personal information about you so that we can:

    1. register on our web site and manage all account that you hold with us;
    2. administer our website services;
    3. respect our agreement with you with respect to the products you buy and to process your purchase and get a payment;
    4. inform you of important changes and developments of our website or our products;
    5. analyse and profile your buying preferences, e.g. (the market, customer and product analysis) to enable to:
      1. provide you with an experience of navigation custom during the use of our website; and
      2. review, develop and improve the products we offer and allow us to provide, as well as to other customers, relevant information through our (our) marketing program (s);
    6. aggregate personal data in order to conduct research, statistical analyses and behavioral analyses;
    7. answer the questions, requests for refund or issues related to your order;
    8. administer the competitions in which you participate;
    9. adapt how we inform you about the products that we believe will interest you. An example would be if when you buy a type of product from us, we offer a similar product at a discount; and
    10. monitoring of security and detect and prevent fraud.

    2.2 we use your personal data only in the circumstances described in paragraph 2.1, where permitted by law, and when:

    1. We use your personal data to perform a contract with you;
    2. We use your personal data in order to comply with our obligations legal or regulatory;
    3. you have given us your consent to use your personal data (if consent is required, we ask you separately);
    4. It is reasonably necessary to use your personal data in order to comply with legal obligations to which we are subject in our contract with you; and
    5. We use your personal data in the pursuit of the legitimate interest of improving our web site for the benefit of you and other customers to whom we provide products.


    2.3 we want to send you information by mail, email, telephone (including automated calls), text message (SMS) or others on our products and services, our contests and special offers that may interest you.

    2.4 we will not send marketing messages only when you check the consent box corresponding when you provide us with your personal data.

     If you have agreed to receive such marketing from us, you can unsubscribe at any time. For more details on how to request to be removed from our mailing list, please refer to section 4 of this policy.

    Payment details

    2.5 we do not hold or store any payment details you give us when you order a product. All payment details you provide will be stored by the provider of third-party payment concerned (for example, PayPal or Worldpay).

  3. Disclosure of your personal data

    3.1 we may share your personal information with the third following who may use it for the same purposes as described in section 2 above:

    1. to other companies of the Group companies 2D group BVBA (but only when they are located in the EEA);
    2. to employees and agents of 2D Group LLC and other third parties, some of which may be located outside the EEA, to administer accounts and products that are provided by 2D group BVBA now or in the future;
    3. to third parties who provide us with technological support to allow us to administer accounts and products that you are provided. Examples include our web hosting providers, our providers (ERP) enterprise resource planning, our e-commerce platform providers, suppliers of software as a service or Saas and our payment and payment gateway service providers;
    4. to our third party logistics and delivery providers who deliver products on our behalf;
    5. agents who (on our behalf) profile your data so that we can tailor products that we offer to your specific needs.
    6. to anyone to whom we transfer our rights and obligations under our agreement with you to provide products; and
    7. If we have an obligation to do so under the law or if the law allows us to do.

    3.2 we may also share your personal data with third parties in order to meet our legal and regulatory obligations.

    3.3 We sell and not only sell your personal data to third parties for marketing purposes.

  4. How can I remove my name from the mailing list?

    4.1 if you opted for our mailing list and you no longer want to receive our newsletter or other promotional communications, you can choose to no longer receive such communications by following the instructions included in each communication. You can also exclude in:

    1. by writing to our delegate to the data protection citing "security and privacy survey" to 2D group BVBA.

    4.2 Please note that you may still receive communications from us until we have had a reasonable opportunity to deal with your request.

  5. Consent

    5.1 in the case where we need your consent to store and process your personal data, we will ask you to tick a box on the form or the relevant web page requiring consent. By checking these boxes, you indicate that you have been informed of the reasons why we collect your personal information, how it will be used, for how long they will be kept, who else has access and what are your rights in as a data subject (everything is set out in this policy).

  6. How we keep your personal data safe

    6.1 to protect your personal data, we have implemented policies and procedures ensuring that only authorized personnel have access to your personal data, that personal data are processed and stored securely and that all systems that can access personal data have the necessary security measures in place.

    6.2 Please note that the web is not a secure medium and we cannot guarantee the security of the data you disclose online. You accept the security risks inherent in the provision of information and transactions online on the web and are not responsible for any violation of your rights of protection of data due to the transmission of your personal data on the web.

  7. How long do we keep your personal data?

    We will retain your personal data as long as is reasonably necessary for the purposes listed in section 2.1, except if we are required by law to keep your personal data for a longer period.

  8. Your rights

    8.1 you can exercise your rights by contacting us using the contact information in section 15 of this policy.

    The right of access to the personal data we hold

    8.2 at any time, you can contact us to request personal data that we hold about you as well as the reasons why we have this personal information, who has access to personal data and where the data were obtained personal. Once we have received your request, we will respond within a reasonable period (and in any case not later than 30 days from the date of your request). Please write to our data protection officer to ask to see your personal data.

    The right to correct and update the personal data we hold about you

    8.3 If the data we hold about you is obsolete, incomplete or incorrect, you can let know us and we will ensure that they are updated. If you fear that one of the personal data we hold about you is incorrect and you may not be able to change it yourself, please write to our privacy officer data.

    The right to erase your personal data

    8.4 If you feel that we should no longer use your personal information or that we have not the right to use your personal data, you can ask that we remove the personal information that we hold. When we receive your request, we will confirm whether the data has been deleted or will tell you the reason why they cannot be deleted. Please write to our data protection officer to request the deletion of your personal data.

    The right to oppose the processing of your personal data

    8.5 you have the right to ask us to stop processing your personal data. Upon receipt of the request, we will contact you to tell you if we are able to comply or if we have legitimate reasons to continue to process your personal data. If we deal more with your personal data, we can continue to keep your personal data for complying with your other rights or our legal regulatory obligations. Please write to our data protection officer to ask us to stop processing your personal data.

    The right to ask to stop contacting you for direct marketing

    8.6 you have the right to request that we cease to contact you for direct marketing. You can find more details about it in section 4 of this policy.

    The right to the data portability

    8.7 you have the right to request that we transfer your personal data to another controller. Once we receive your request, we will comply when this is feasible. Please write to our data protection officer if you wish that we transfer your personal data to another controller.

  9. Cookies

    Use of cookies

    9.1 new technologies are emerging on the web that help us to provide customized user experiences. In particular, there is a technology called "cookies" that we use to provide you with, for example, information on our web site. In most cases, we will need your consent to use cookies on the website. The exception is where the cookie is essential so that we can provide you with products you have requested.

    9.2 a cookie is an element of data that a website can send to your computer (or other electronic device), which may then store it on your system. Cookies allow us to know who has seen which pages and advertisements on our web site, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Non-personal information such as browser type, operating system and domain names can be collected during the use of the website by visitors and this information can be used by us to measure the the number of visitors to the site. Unless you have indicated your objection when disclosure of your contact information, our system will issue cookies to your computer when you log in to the web site.

    Consent for cookies

    9.3 there is a notification on the homepage of our web site, which describes how we use cookies. If you use this website after such notification was presented to you, we will assume that you consent to our use of cookies for the purposes described in this policy.

    What types of cookies do we use?

    9.4 we may use cookies and similar tools on our web site to improve its performance and improve your user experience.

    First party cookies : We set up these cookies and they cannot be read by us.

    Persistent cookies : We may use persistent cookies that are saved on your computer for a specified period (usually 1 year or more). They will not be deleted when the browser is closed. We use persistent cookies to recognize your device for more than one session of navigation.

    Session cookies : We use session cookies which are stored only temporarily during a browsing session and will be deleted from your device when the browser is closed.

    Third-party cookies : May we use a number of third-party vendors who also install cookies on our web site in order to perform the services they provide. These cookies are known as third-party cookies.

    Depending on the type of cookie we use, cookies also allow us to make our web site more user-friendly. For example, persistent cookies allow us to save your password so that you don't have to enter it each time you visit our web site. Our web site may also use cookies to monitor traffic on the web site and / or to make sure that you do not see the same content repeatedly and / or to deliver content specific to your interests.

    The cookies we use can be divided essentially into four categories according to the function they perform on the web site.

    Essential cookies :
    Essential cookies allow a web site to work best. This means for our web site, make your purchase as simple as possible experience. The site requires cookies necessary for:

    1. remember what is in the basket of a client;
    2. allow the contents of the basket to a buyer to be transferred to the payment page and bought; and
    3. determine if a client is connected to a secure area of the web site, such as the payment area.

    Essential cookies are not dangerous for your computer and store personal data such as your credit card details.

    Functionality cookies :

    Functionality cookies are designed to save personal data, such as names and addresses, which they return to the site, will not need to be filled again. Functionality cookies remember also information such as your response if you are asked to complete a questionnaire to remember to avoid unnecessary repetition. In short, cookies feature are the following:

    1. Inform us if you are already connected to your account.
    2. Inform us if it is your first visit on the web site; and
    3. allow Chat online chat services - to function properly.

    Third-party cookies :

    Third-party cookies determine which ads are most likely to be preferable to a customer based on their interest. These cookies allow also to assess the effectiveness of an advertising campaign with the customers and limit the frequency to which the ads accordingly. The majority of third-party cookies are placed on the computer of a buyer by selected advertising organizations to which we have granted you that permission. These cookies are used to remember when customers visit our web site and then inform our advertising agencies so that they can provide advertisements of relevant interest. To sum up, third-party cookies are the following:

    1. collect information about the typical browsing habits of a client; and
    2. display ads that interest you the most.

    The information stored in third-party cookies to display advertisements are completely anonymous and don't contain any of your personal data.

    We incorporate sometimes content from web sites. Therefore, when you visit a page containing such content, cookies from these sites may be presented to you. We do not control the dissemination of these cookies and you should check the website of the third party concerned for more information.

    The details and functions of categories of cookies currently used on our website are presented in the following table:

    INTERNAL COOKIESCookieDescription
    PHPSESSID Stores the identifier of the session.
    sc.ASP.NET_SESSIONID Stores the identifier of the session.
    _uetsid Microsoft Bing Ads Universal Event Tracking (UET) cookie performance, stores the ID of the session.
    sli_country Way used internal to locate the client and show adequate results when searching the site.
    affid_cookie Used internally to find out if the customer has joined the site through advertising and marketing campaign.
    SC. Status This cookie is installed at the first SessionCam session. It allows to define if SessionCam to record the session or not.
    Google Analytics These cookies are used to collect information about how visitors use our web site. We use this information to improve the website experience.
    _ga Stores the session analytical data.
    _gid Stores the identifier of the session.
    _utma Identifies the customers and their sessions.
    _utmb To identify the new sessions/visits.
    _utmc Determines whether the client is a new visit/session.
    _utmz Save the campaign or source of a session and identifies how the customer has reached the site.
    DoubleClick This is used to place ads and marketing on third party web sites.
    IDE Select ads appropriate to the user; improves campaign performance reports; avoids display ads seen by the user.
    NEST These cookies are used by Google to store preferences and information from users when they view the pages with Google Maps.
    Bing This is used to place ads and marketing on third party web sites.
    HOGSHEAD Bing Ads uses the identifier of user Microsoft (HOGSHEAD) to count the valid clicks
    MUIDB Identifies a browser / a specific machine
    __ssid Identifier of the client session.
    opt-out If the client has chosen to no longer receive emails from VeInteractive.
    ouuid This cookie contains an ID digital anonymous. It is used to identify the user in the Veinteractive system. No personally identifiable information is collected.
    ouuid_lu This cookie contains a digital time stamp. It is used to store the last time that the user has been updated in the Veinteractive system. No personally identifiable information is collected.
    c This cookie contains an ID digital anonymous. It is used to identify the user.
    tuuid_lu This cookie contains a digital time stamp. It is used to store the last time that the user has been updated in the Veinteractive system. No personally identifiable information is collected.

    Disable cookies

    9.5 essential cookies that we use are necessary to allow you to treat the site and without these cookies, the site would not work properly. They allow the creation of the basket, checkout online and functioning of these features. Essential cookies are not dangerous for your computer and store any personal information such as your payment cards.

    9.6 If you want to make sure that no other non-essential cookie is placed on your computer, please follow the steps described in paragraph 9.7. This will not delete existing cookies, but will ensure that no other non-essential cookie is placed on your browser during your visit to our web site. Note, however, that this means you lose some features on the site and may cause that it is more possible to buy certain products.

    1. Go to the "Manage cookies" section and click the option you prefer, either stopping cookies installed in you informing.
    2. From the list provided, click the program that your computer uses; If it is not in the list, click on the tab "help" of the bar at the top of this page, search for information on "cookies" - an explanation on how to delete cookies will appear, then follow the instructions.

    9.8 you can also adjust your browser to tell you when a web site tries to place a cookie on your computer (or other electronic device).

    How you adjust your browser to stop accepting cookies or to let know you, depends on the type of web browser used by our computer. You can follow the instructions appropriate for your browser type by clicking on this link (Please note that this link will open a new window and will lead to a page to an external website and that we are not responsible for the content of external websites).

    9.9. remember that cookies do not contain confidential information such as your address, your phone number or your credit card details. We exchange cookies with web sites of third parties or external data providers. If you choose to disable cookies, you may find that certain sections of our web site will not function properly.

    How to disable third-party cookies

    9.10 users based in the European Union can visit to unsubscribe from these third party cookies. The site above is not connected to our web site and we are not responsible for its content. We only keep cookies for the duration of your visit to our web site, except in the case of cookies that remember you for your next visit or when you register your name to ID as stated above.

  10. IP address

    Your browser also generates other information, including the language in which the web site is displayed and your web Protocol address (IP address). An IP address is a set of numbers assigned to your computer (or other electronic device) during a browsing session when you connect to the web via your access to the web or your network provider (if you access the web, for example, through a computer at work). Your IP address is automatically recorded by our servers and used to collect traffic data about visitors to our web site. We also use your IP address to help diagnose problems with our server and to administer our web site. We do use your IP address to identify you personally.

  11. Other sites

    Please note that our web site may contain links to other web sites accessible through our web site. These sites are beyond our control and are not covered by this policy. If you access other websites using the links on our web site, we are not responsible for the policies or procedures related to the data or the content of these linked web sites.

  12. Anti-spam policy

    What is spam?

    12.1 spam, also known as spam, is a commercial electronic message unsolicited, usually sent by e-mail, mass. Unsolicited means that the recipient has not given verifiable permission to send the message. Mass means that the message is sent as part of a larger collection of messages, all having substantially identical content. The term "spamming" refers to transmission, the show or the distribution of any unwanted commercial correspondence, especially in large quantities, through electronic means of communication.

    Measures to prevent spam

    12.2 we take the following measures to prevent spam:

    1. Subscribers to the mailing list must explicitly join group SPRL 2D emails to receive. The nature of the emails that people receive is clearly announced, both on the page from which the subscription is done and with a link referring to this policy;
    2. We do not use the purchased lists, rented lists or lists that use e-mail addresses added;
    3. We don't use e-mail addresses that are recovered or copied and pasted on the web, or collected in any way whatsoever;
    4. We don't have a subscription form that subscribes users to an external list on our site;
    5. We send no external offers at our site or external content to our site to our recipients on our newsletter list; and
    6. We do not write by e-mail to people who have asked to be removed from our mailing lists.

    Despite our sorting, it is possible that the historical e-mail addresses registered between 1992 and 25/05/2018 are still in our mailing lists and do not correspond exactly to the above measures. The allows to our mailing list is still possible.

  13. Sending practices

    13.1 we do not modify the headers of a message in such a way that the origin of the message is not clear.

    13.2 no reached addresses are removed from all future mailings after a maximum of 3 failures.

    13.3 all mailings contain clear and simple instructions to follow to avoid subsequent remittances and all reasonable attempts are made to facilitate the removal of a subscriber to his request circulation list.

    13.4 the personal data that are submitted are available for employees who manage this personal information in order to contact members of our lists. We have implemented security policies to ensure that our mailing lists data are protected against theft and their misuse.

    13.5 If you receive an email that you think is spam sent from or sent on behalf of 2D group SPRL, please inform us by e-mail using the e-mail below and we will review then the subject.

    13.6 If you have any questions about our anti-spam policy, please write to us.

  14. Contact us

    14.1 if you have any questions / comments on this general policy, you can write to us.

    14.2 you can also write to our Data Protection Officer by mentioning 'Questions about security and privacy' by post to 2D group SPRL 442 floor of Lille - 7500 Tournai - Belgium.

  15. Changes to the policy

    15.1 we reconsider our policy regularly. We may change and update this policy from time to time. You should check this policy regularly to ensure that you have knowledge of the most recent version which will apply each time you use our web site.

    15.2 when we made changes to this policy that affect how we use your personal data, these changes will be published on our web site, and the case may be, by e-mail.

  16. The Data Protection Manager

    16.1 all comments, questions and requests related to the use of your data are welcomed and should be addressed to:

    The Data Protection Manager
    2D group SPRL Limited, his manager
    442 floor of Lille
    7500 Tournai

    16.2 this policy was last updated on May 21, 2018.