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Introductory note: the French-language version of our terms and conditions and Privacy Policy will be authentic

Privacy policy

Find out how we use and protect the personal data you provide us.

We are committed to maintaining the confidentiality of all visitors to www.pierreetsol.com (our website). Please read the following policy to understand:

  1. The personal data we collect about you
  2. The purpose for which we collect personal data about you
  3. How we handle your personal data
  4. With whom your personal data could be shared And
  5. how we protect the personal data you provide us.

By registering as a user of all services provided by us on this website and/or using this website in general, you consent and accept the use of your personal data by us in accordance with this Policy.

Our website and its web pages are operated by Cegex SPRL - trader (under the name Pierre-Sol), a company registered in Belgium. Our head office is: 438-A1 Lille Causeway at 7500 Tournai - Belgium. The registration number of our company is the BE 0890.792.966. Our VAT number is the BE 0890.792.966. Cegex SPRL is are commonly referred to as "us," "our" or "we" in this Policy.

Cegex SPRL is a Data Controller registered with XXX under the registration number xxx.

This means that we are responsible and control the processing of the personal data we collect about you.

Details of Cegex SPRL's notification to the data protection regulator can be accessed in the public registry of xxx data controllers at xxx.

For the purposes of this Policy, references to "You" or "Yourrefer to the users of our website and/or or a customer of our products and services.

Your use of our website is also governed by the terms and conditions of our website. Please make sure that you have read and understood Terms and Conditions of Sale in addition to this Policy.

  1. Personal data we collect

    1.1 We collect personal data about you when you:

    1. Create a new user account with us on our website
    2. Buy or make payments for one of our products or services (Products);
    3. You contact us via our website;
    4. You contact us by mail, email or phone;
    5. You write to us via our website;
    6. you write to us via the pages of our social networks, on websites such as Facebook and Twitter;
    7. Complete customer feedback or surveys
    8. You sign up for newsletters Yes
    9. participate in contests on our website.

    1.2 Personal data collected in the manner above may include:

    1. Full name;
    2. Postal address
    3. E-mail address
    4. Phone numbers
    5. Payment details And
    6. details of your user account.

    1.3 You may provide us with information classified as "special categories of personal data" (for example, if you provide us with special instructions regarding the delivery of your product because of your disability). We will only process this data for the purpose of providing the products (for example by making the delivery) and in accordance with the requirements of the EU General Data Protection Regulation 2016/679 (GDPR). You can choose whether or not to provide us with specific categories of personal data.

    1.4 If you provide us with personal data about another person when you order a product, you confirm that you have permission from that other person to share their personal data with nE.

    1.5 We can monitor and record communications with you (such as telephone conversations and emails) to maintain customer service standards, assist staff training, and prevent/fight fraud activities.

    1.6 If you post material on our social media pages, this material will also be subject to the policies of these sites. Please note that we have no control over these policies and you should familiarize yourself with the content of these policies before posting them.

  2. Using your personal data

    2.1 We may collect personal data about you so that we can:

    1. Register on our website and manage any account you hold with us
    2. administer the services of our website
    3. Respect our agreement with you regarding the products you buy and to process your purchases and obtain a payment;
    4. inform you of significant changes and developments in our website or products
    5. analyze and profile your purchasing preferences, e.g. (market, customer and product analysis) to enable us to:
      1. Provide you with a personalized browsing experience when using our website And
      2. Review, develop and improve the products we offer and enable us to provide you and other customers with relevant information through our marketing program (s)
    6. Aggregate personal data for research, statistical analysis and behavioral analysis
    7. Answer questions, refund requests or questions about your order
    8. administer the competitions you participate in
    9. adapt the way we inform you about the products we think you'll be interested in. An example would be if when you buy a type of product from us, we offer you a product ifa minimum price; And
    10. carry out security checks and detect and prevent fraud.

    2.2 We will only use your personal data in the circumstances described in paragraph 2.1 when it is permitted by law and when:

    1. We must use your personal data to execute a contract with you.
    2. We must use your personal data to comply with our legal or regulatory obligations.
    3. you have given us your consent to use your personal data (if consent is required, we will ask for it separately);
    4. It is reasonably necessary to use your personal data in order to comply with all legal obligations to which we are subject in the performance of our contract with you; And
    5. we must use your personal data in pursuit of the legitimate interest of improving our website for the benefit of you and other customers to whom we supply products.

    Marketing

    2.3 We would like to send you information by mail, email, phone (including automated calls), text messages (SMS) or others about our products and services, our contests and special offers that may be of interest to you.

    2.4 We will only send you marketing messages when you check the corresponding consent box when you provide us with your personal data.

     If you have agreed to receive such marketing from us, you can opt out at any time. For more details on how to apply to be removed from our mailing list, please refer to Section 4 of this Policy.

    Payment details

    2.5 We do not hold or retain any of the payment details you provide us when you order a product. All payment details you provide will be retained by the relevant third-party payment provider (e.g. PayPal or Worldpay).

  3. Disclosure of your personal data

    3.1 We may share your personal data with the following third parties who may use it for the same purposes as those described in section 2 above:

    1. Employees and agents of Cegex SPRL and other third parties, some of which may be located outside the EEA, to administer the accounts and products provided to you by Cegex SPRL now or in the future;
    2. to third parties who provide us with technological support to manage the accounts and products that are provided to you. Examples include our web hosting providers, our Enterprise Resource Planning (ERP) providers, our e-commerce platform providers, our software providers as a service, either the Saas and our payment service providers and payment gateways;
    3. our third-party logistics and delivery suppliers who deliver products on our behalf to you;
    4. Agents who (on our behalf) profile your data so that we can tailor the products we offer to your specific needs;
    5. To anyone to whom we transfer our rights and obligations under our agreement with you to provide products; And
    6. whether we have an obligation to do so under the law or if the law allows us to do so.

    3.2 We may also share your personal data with third parties in order to comply with our legal or regulatory obligations.

    3.3 We do not sell or sell your personal data to third parties for marketing purposes.

  4. How can I remove my name from the mailing list pierreetsol.com?

    4.1 If you have opted for our mailing list and no longer wish to receive our newsletter or other promotional communications, you may choose not to receive such communications by following the instructions included in the every communication. You can also opt out by:

    1. in eto our data protection representative citing "security and privacy investigation" at Cegex SPRL.

    4.2 Please note that you can still receive communications from us until we have had a reasonable opportunity to process your request.

  5. Consent

    5.1 In cases where we need your consent to store and process your personal data, we will ask you to check a box on the relevant form or web page requiring consent. By checking these boxes, you indicate that you have been informed of why we collect your personal data, how it will be used, for how long it will be kept, who else will have access to it and what your rights are in as a subject of data (everything set out in this Policy).

  6. How we keep your personal data secure

    6.1 To protect your personal data, we have policies and procedures in place to ensure that only authorized personnel can access your personal data, that personal data is processed and stored securely. and that all systems that can access personal data have the necessary security measures in place.

    6.2 Please note that the web is not a secure medium and we cannot guarantee the security of the data you disclose online. You accept the security risks inherent in providing information and online transactions on the web and do not hold us responsible for any violation of your data protection rights due to the transmission of your personal data on the web.

  7. How long do we keep your personal data?

    We will keep your personal data as long as reasonably necessary for the purposes listed in paragraph 2.1, unless we are required by law to keep your data.for a longer period of time.

  8. Your rights

    8.1 You can exercise your rights by contacting us using the contact details of Section 15 of this Policy.

    The right to access the personal data we hold

    8.2 At any time, you can contact us to request the personal data we hold about you and why we have this personal data, who has access to personal data and where we obtained the data. Personal. Once we have received your request, we will respond within a reasonable time (and in all cases not beyond 30 days from the date of your application). Please write to our data protection manager to ask to see your personal data.

    The right to correct and update the personal data we hold about you

    8.3 If the data we hold about you is outdated, incomplete or incorrect, you can let us know and we will make sure it is updated. If you are concerned that any of the personal data we hold about you is incorrect and you cannot change it yourself, please write to our data protection officer.

    The right to delete your personal data

    8.4 If you feel that we should no longer use your personal data or that we are not allowed to use your personal data, you may request that we delete the personal data we hold. When we receive your request, we will confirm if the data has been deleted or tell you why it cannot be deleted. Please write to our data protection manager requesting the removal of your personal data.

    The right to object to the processing of your personal data

    8.5 You have the right to ask that we stop processing your datapersonal s. Upon receipt of the request, we will contact you to let you know if we are able to comply or if we have legitimate reasons to continue processing your personal data. If we no longer process your personal data, we may continue to store your personal data to comply with your other rights or our legal regulatory obligations. Please write to our data protection manager asking us to stop processing your personal data.

    The right to ask us to stop contacting you for direct marketing

    8.6 You have the right to request that we stop contacting you for direct marketing. More details can be found in section 4 of this Policy.

    The right to data portability

    8.7 You have the right to request that we transfer your personal data to another controller. Once we have received your request, we will comply when feasible. Please write to our data protection manager if you would like us to transfer your personal data to another controller.

  9. Cookies

    Using cookies

    9.1 New technologies are emerging on the web that help us deliver personalized user experiences. In particular, there is a technology called "cookies" that we can use to provide you, for example, with personalized information on our website. In most cases, we will need your consent to use cookies on the website. The exception is where the cookie is essential so that we can provide you with the products you have requested.

    9.2 A cookie is an element of data that a website can send to your computer (or other electronic device), which can then store it on your system. Cookies let us know who saw which pages and advertisements determine how often particular pages are visited and determine the most popular areas of our website. Non-personal information such as browser type, operating system and domain names can be collected when visitors use the website and this information can be used by us to measure the number of visitors to the site. Unless you have indicated your objection when disclosing your details, our system will issue cookies on your computer when you log on to the website.

    Consent to cookies

    9.3 There is a notification on the home page of our website that describes how we use cookies. If you use this website after this notification has been presented to you, we will assume that you consent to us using cookies for the purposes described in this Policy.

    What types of cookies do we use?

    9.4 We can use cookies and similar tools on our website to improve performance and improve your user experience.

    First-party cookies : We configure these cookies and they can only be read by us.

    Persistent cookies : We may use persistent cookies that will be stored on your computer for a specified period of time (usually 1 year or more). They will not be deleted when the browser is closed. We can use persistent cookies to recognize your device for more than one browsing session.

    Session cookies : We may use session cookies that are only temporarily stored during a browsing session and will be removed from your device when the browser is closed.

    Third-party cookies : We may use a number of third-party vendors that also install cookies on our website to perform thes services they provide. These cookies are known as third-party cookies.

    Depending on the type of cookies we use, cookies also allow us to make our website more user-friendly. For example, persistent cookies allow us to save your password so you don't have to enter it every time you visit our website. Our website can also use cookies to monitor traffic on the website and/or to make sure you don't see the same content repeatedly and/or to offer content specific to your interests.

    The cookies we use can be divided essentially into four categories depending on the function they perform on the website.

    Essential cookies :
    Essential cookies allow a website to function at its best. For our website, this means making your shopping experience as simple as possible. The site requires essential cookies to:

    1. Remember what's in a customer's basket
    2. Allow the contents of a buyer's basket to be transferred to the payment page and purchased; And
    3. determine if a customer is connected to a secure area of the website, such as the payment area.

    Essential cookies are not harmful to your computer and do not store personal data such as your payment card details.

    Feature cookies :

    Functionality cookies are designed to store personal data, such as names and addresses, which, when they return to the site, will not need to be re-informed. Feature cookies also remember important information such as your response if you are asked to fill out a questionnaire that will be remembered to avoid unnecessary repetitions. In short, feature cookies do the following:

    1. Let us know if you are already logged into your account.
    2. Let us know if this is your first visit to the website; And
    3. enable online chat services - to function properly.

    Third-party cookies :

    Third-party cookies determine which ads are most likely to be preferable to a customer based on their interest. These cookies also assess the effectiveness of an ad campaign with customers and limit the frequency with which ads are shown accordingly. The majority of third-party cookies are placed on a buyer's computer by the selected advertising organizations to which we have granted this authorization. These cookies are used to remember when customers visit our website and then inform our advertising organizations so they can provide advertisements of relevant interest. In short, third-party cookies do the following:

    1. Collect information about a customer's typical browsing habits And
    2. Show the ads you're most interested in.

    The information stored in third-party cookies to display advertisements is completely anonymous and therefore does not contain any of your personal data.

    We sometimes incorporate content from websites. Therefore, when you visit a page containing such content, cookies from these sites may be presented to you. We do not control the distribution of these cookies and you should check the website of the third party concerned for more information.

    Details and functions of the cookie categories currently used on our website are presented in the following table:

    INTERNAL COOKIESCookieDescription
    PHPSESSID Stores the session ID.
    sc.ASP.NET_SESSIONID Stores the session ID.
    _uetsid Microsoft Bing Ads Universal Event Tracking (UET) performance cookie, stores session ID.
    sli_country Used internally to locate the customer and view the correct results during a site search.
    affid_cookie Used internally to find out if the customer has joined the site through an advertising and marketing campaign.
    Sc. Status This cookie is installed during the first SessionCam session. It helps determine whether SessionCam should record the session or not.
    COOKES THIRD
    Google Analytics These cookies are used to collect information about how visitors use our website. We use this information to improve the website experience.
    _ga Stores the session's analytical data.
    _gid Stores the session ID.
    _utma Identify customers and their sessions.
    _utmb Identify new sessions/visits.
    _utmc Determines whether the client is a new visit/session.
    _utmz Saves the campaign or source of a session and identifies how the customer has reached the site.
    Doubleclick This is used to place ads and marketing on third-party websites.
    Ide Selects the right ads for the user; Improves campaign performance reports Avoids displaying ads that have already been viewed by the user.
    Nest These cookies are used by Google to store users' preferences and information when they visit pages with Google Maps.
    Bing This is used to place ads and marketing on third-party websites.
    MUID Bing Ads uses the Microsoft User ID (MUID) to count valid clicks
    MUIDB Identifies a specific browser/machine
    VeInteractive
    __ssid Customer session ID.
    opt-out If the customer has chosen not to receive any more emails from VeInteractive.
    Volvelle
    uuid This cookie contains an anonymous digital identifier. It is used to identify the user in the Veinteractive system. No informationidentifiable personal information is not collected.
    ouuid_lu This cookie contains a digital time stamp. It is used to store the last time the user was updated in the Veinteractive system. No identifiable personal information is collected.
    BidSwitch
    C This cookie contains an anonymous digital identifier. It is used to identify the user.
    tuuid_lu This cookie contains a digital time stamp. It is used to store the last time the user was updated in the Veinteractive system. No identifiable personal information is collected.

    Turn off cookies

    9.5 The essential cookies we use are necessary to allow you to process on the site and without these cookies, the site would not work properly. They allow the creation of the basket, the online checkout and the proper functioning of these features. Essential cookies are not harmful to your computer and do not store personal data such as your payment cards.

    9.6 If you want to ensure that no other non-essential cookies are placed on your computer, please follow the steps described in paragraph 9.7. This will not remove existing cookies but will ensure that no other non-essential cookies are placed on your browser when you visit our website. Please note, however, that this means that you are losing key features on the site and may result in some products being lost.

    1. Go to "Manage Cookies" and click on your preferred option, either by stopping the cookies installed or by informing you.
    2. In the list provided, click on the program your computer uses; If it's not on the list, click on the "help" tab on the bar At the top of this page, search for information about "cookies" - an explanation on how to remove cookies appears, then follow the instructions.

    9.8 You can also adjust your browser to tell you when a website is trying to place a cookie on your computer (or another electronic device).

    How you adjust your browser to prevent it from accepting cookies or to inform you, will depend on the type of web browser used by our computer. You can follow the appropriate instructions for your browser type by clicking on this link http://www.aboutcookies.org/Default.aspx?page=2 (Please note that this link will open a new window and lead to a page on an external website and that we are not responsible for the content of external websites).

    9.9 Remember that cookies do not contain confidential information such as your personal address, phone number or payment card details. We do not exchange cookies with third-party websites or external data providers. If you choose to disable cookies, you may find that some sections of our website are not working properly.

    How to disable third-party cookies

    9.10 Users based in the European Union can visit http://www.youronlinechoices.com/fr to opt out of these third-party cookies. The above site is not connected to our website and we are not responsible for its content. We only keep cookies for the duration of your visit to our website, except for cookies that remember you for your next visits or when you register your ID name as shown above.

  10. IP address

    Your browser also generates other information, including the language in which the website is displayed and your web protocol address (addresse IP). An IP address is a set of numbers assigned to your computer (or other electronic device) during a browsing session when you connect to the web via your web service provider or network (if you access the web, for example, via a web computer at work). Your IP address is automatically registered by our servers and used to collect traffic data on visitors to our website. We also use your IP address to help diagnose problems with our server and administer our website. We do not use your IP address to personally identify you.

  11. Other sites

    Please note that our website may contain links to other websites accessible via our website. These sites are out of our control and are not covered by this Policy. If you access other websites through links on our website, we are not responsible for data policies or procedures or the content of these related websites.

  12. Anti-spam policy

    What is spam?

    12.1 Spam, also known as spam, is an unsolicited commercial email, usually sent en masse. Unsolicited means that the recipient has not granted verifiable permission to send the message. Mass means that the message is sent as part of a larger collection of messages, all having substantially identical content. The term "spamming" refers to the transmission, issuance or distribution of any unwanted commercial correspondence, particularly in large quantities, through electronic means of communication.

    Measures to prevent spam

    12.2 We take the following steps to prevent spam:

    1. Subscribers to the mailing list must expressly adhere to Cegex SPRL's emails to receive them. The nature of runningels that people will receive is clearly announced, both on the page from which the subscription is made and with a link referring to this Policy;
    2. We do not use purchased lists, rented lists or lists that use added email addresses;
    3. we do not use email addresses that are retrieved or copied and pasted on the web, or collected in any way;
    4. We do not have a subscription form that subscribes users to a list external to our site;
    5. We do not send external offers to our site or external content to our site to our recipients on our newsletter list; And
    6. we do not e-mail to people who have requested to be removed from our mailing lists.

    Despite our sorting, it is possible that historical email addresses listed between 1992 and 25/05/2018 are still in our mailing lists and do not exactly match the above measurements. Disincription to our mailing list is always possible.

  13. Sending practices

    13.1 We do not change the headers of a message in such a way that the origin of the message is not clear.

    13.2 All failed addresses are removed from all future shipments after a maximum of 3 failures.

    13.3 All shipments contain clear and easy-to-follow instructions to avoid future shipments and all reasonable attempts are made to facilitate the removal of a subscriber from the mailing list on their request.

    13.4 The personal data submitted to us is only available to employees who manage this personal data in order to contact our list members. We have security policies in place to ensure that our mailing list data is protected from theft and misuse.

    13.5 If you receive an email you think is spam sent to depart or sent on behalf of Cegex SPRL, please inform us by email using the email address listed below and we will then review the subject.

    13.6 If you have any questions about our Anti-Spam Policy, please write to us.

  14. Contact us

    14.1 If you have any questions/comments about this policy in general, you can write to us.

    14.2 You can also write to our Data Protection Manager by mentioning "Questions on Security and Privacy" by mail to Cegex SPRL 438-A1 Lille Causeway - 7500 Tournai - Belgium.

  15. Policy changes

    15.1 We regularly review our Policy. We can change and update this policy from time to time. You should check this policy regularly to make sure that you are aware of the latest version that will apply each time you use our website.

    15.2 When we have made changes to this Policy that affect the way we use your personal data, these changes will be published on our website and, if necessary, by email.

  16. Data Protection Manager

    16.1 All comments, questions and requests regarding the use of your personal data are welcome and should be directed to:

    Data Protection Manager
    Cegex SPRL, its manager
    438-A1 Lille Causeway
    7500 Tournai
    Belgium 

    16.2 This Policy was updated on May 21, 2018.