Terms of Sales

Preamble

Only the general conditions of sale in French are enforceable. Other languages are automated translations by Microsoft.

The present conditions of the direct online sales site are concluded between, on the one hand, the SPRL under Belgian law Bureau Cegex, PIERRE & SOL, located in Tournai, 438-A1 Chaussée de Lille - Belgium - hereinafter referred to as "PIERRE & SOL" and/or "the Seller" and, on the other hand, persons wishing to make a purchase via the PIERRE & SOL website http://www.pierreetsol.com or at the address indicated by PIERRE & SOL hereinafter referred to as "the Buyer" and/or "the User".

The shipment of parcels is considered to be made from Belgium except for exceptions, we deliver everywhere in Europe and in the Dom-Tom. Other territories on request.

These conditions concern exclusively non-trading natural persons and commercial legal and natural persons. The Buyer who would like to buy on the Site, declares to have full legal capacity. Any person who is incapacitated within the meaning of article 1123 and following of the Civil Code, may not in any way buy on the Site. Consultation of the Site and the services it offers are then under the responsibility of its legal representative. This legal representative is required to comply with these stipulations. In any event, when transmitting personal data, the legal representative must compile the registration form himself or expressly authorize the person he represents to complete said form, the stipulations relating to personal data as provided in article 9 below, which of course applies.

The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any condition previously available on the site.

If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in Belgium.

PIERRE & SOL undertakes to comply with all the provisions of the Code of Ethics aimed at respecting consumer rights.

GDPR: Our GDPR page details our Privacy Policy and Cookies management.

Object

The simple fact of placing an order, orally or in writing, the payment of our invoices, automatically implies the adherence of customers to our conditions of sale below.

These general conditions lay down the applicable rules concerning the sale of PIERRE & SOL's goods to its customers within the framework of a distance selling system from the website www.pierreetsol.com . Both parties accepting them without reservation.

The parties are contractually bound by the fact of placing an order and not its confirmation which appears on the screen and which is sent electronically to the address indicated and archived by PIERRE & SOL.

The general conditions of sale constitute the entirety of the rights and obligations of the parties, no other condition can be integrated into them.

General

All documents, catalogues, notices and prospectuses, technical or other specifications, are provided for information purposes and do not bind either the manufacturer or the seller. The manufacturer and the seller always reserve the right to make any modification to the arrangements, shapes, dimensions, weight and material of its products, the engravings and descriptions of which appear on these documents.

The technical specifications, plans, drawings and diagrams provided by the manufacturer and submitted by the seller as documentation or in support of proposals may not be communicated by the buyer without prior agreement. They must be returned to the seller on simple request.

Seller Identification

SPRL Office Cegex: PIERRE & SOL
Company number BE 0890.792.966

Its offices are located at its head office: Chaussée de Lille, 438-A1 at 7500 TOURNAI (Belgium)

Tel: 00 32 69 54 99 00
Fax: 00 32 69 54 99 01

French coordinates:

SIREN: 837 590 199
VAT FR 62 837 590 199

Tel France: 00 33 3 62 27 61 25

Fax France: 00 32 69 54 99 01

Online sales website: www.pierreetsol.com

Contact: sec(AT)pierreetsol(dot)com

Banks:

- Belgium: Belfius - IBAN BE63 0682 4794 9508 - BIC GKCCBEBB

- France: Credit du Nord - IBAN: FR76 3007 6029 2329 9343 0420 078 - BIC: NORDFRPP

- Luxembourg: OLKY - IBAN: LU72 6060 0020 0000 0256 - BIC: OLKILUL1XXX

Orders

Any order must be the subject of a written order signed by the person responsible for the purchaser. It must accurately mention the specification of the material with all the necessary details, mode and place of shipment, delivery time, accessibility of deliveries, delivery condition, .... The absence of a written and signed order, incomplete information or erroneous could lead to errors in the execution, which could not be attributed to the seller.

The seller reserves the right to accept or not any order within 30 days of receipt. The confirmation of an order is subject to an acknowledgment of receipt. In case of refusal by the seller, the deposit is purely and simply refunded to the buyer.

The order acknowledgment, which confirms the seller's acceptance, stipulates the conditions of execution: product specification, price, conditions, delivery time, mode of transport, place of shipment, payment, customs fees, ... It is recommended that the buyer carefully check this acknowledgment of receipt and report any errors within 48 hours of receipt, no dispute can be accepted later.

An order accepted by the seller can always be canceled by the latter in the following cases and without compensation: stoppage of production by the manufacturer for any reason whatsoever or modification of the regulations and prices concerning imports, if applicable, change in the buyer's creditworthiness. In these cases, any payments made are purely and simply refunded.

Any order implies acceptance of these general conditions of sale, as well as the prices and description of the products sold.

Pierre & Sol undertakes to honor orders received on the website only within the limits of available product stocks. If the item is sold out, Pierre & Sol may be required to deliver a similar item to you with equivalent or superior characteristics and at an equivalent price.

Delivery

The user has the choice of having it delivered either to their home or to the address of a third party.

Delivery times begin to run from the date of the order acknowledgment and the payment by the Purchaser of the scheduled deposit or scheduled amount.

These deadlines are indicated by the Seller taking into account its supply possibilities at the time in question and they will be observed as far as possible. If an unforeseeable delay occurs, the buyer will be informed, immediately. In the event that the delay exceeds 3 months, the sums paid as a deposit on the order shall bear interest at the rate of 1% per month.

Delays cannot, under any circumstances, justify the cancellation of the order by the buyer, nor give rise to deductions or damages. Agreements made on this subject between the buyer and his client cannot be taken over by the seller.

The Seller is automatically released from any commitment relating to delivery times: – in the event that the terms of payment are not respected by the Buyer; – in the event that the buyer has not provided the information necessary for the execution of the order in due time; – in the event of force majeure or events such as: strikes, lockouts, riots, war, international complications, requisition, fire, flood, interruption or delays in transport, major accidents in manufacturing equipment, price increases energy,.... Delays caused by our own suppliers, whatever the cause, constitute a source of conventional force majeure on the part of the seller. It is strongly recommended to order specific or made-to-measure materials as soon as possible in order to ensure a sufficient period of time between reception and the start of construction.

All complaints concerning delivery times must be made by mail to the seller's address above. In the event of total non-compliance of the goods delivered, the seller undertakes to remedy this or to reimburse the customer.

Any delivery problem (missing or damaged product) must be reported to us within 48 hours at the telephone numbers indicated above, by email and by registered mail. Confirmation of receipt of the registered letter is proof that the complaint has been received. The corresponding returned product must then reach us within 14 days of receipt by requesting an exchange or refund.

A flat-rate contribution of €25 is requested for the processing and shipping costs of your products, this remains due even in the event of total or partial return of the order as well as the transport costs incurred and the costs of electronic payment or PayPal.

In the event that our carrier refuses to transport your goods, we will contact you to study an alternative solution together. If Pierre & Sol is responsible for the impossibility of delivering your products, we will proceed to your full refund. We do everything we can to inform you of the delivery time ranges, once notified of your delivery, we require you, in accordance with our general conditions of sale, to make yourself available on the day defined to receive the goods. We also indicate the delivery time slot, this time slot is not contractual and depends on the conditions of routing, circulation,... specific to the carriers. In the event of absence during the time slot indicated or on the day indicated, a second delivery attempt will be invoiced at a flat rate of €250 excluding VAT.

After delivery, the products ordered are presumed to comply with the request without proof to the contrary being provided. The buyer is advised to receive the specific or made-to-measure merchandise at the depot before delivery.

The seller is not responsible for any damage to sidewalks, pipes or other property belonging to others on the occasion of the delivery of the goods, in cases where this delivery is not made on the public highway. The buyer is responsible for the damage caused to the equipment of the seller or the carrier following deliveries on unsuitable grounds.

Responsibilities in case of damage during transport

The risks of loss or deterioration of the equipment, as well as all risks related to its existence or its use, are transferred to the buyer at the time of delivery, which is deemed to have been made in the seller's depots. The equipment therefore travels at the risk and peril of the recipient regardless of the mode of transport, whether the port is the responsibility of the seller or that of the buyer.

The buyer must ensure the conformity of the delivery and the condition of the packages presented to him by the carrier before taking delivery and giving discharge. He must exercise any recourse, claim or reservations, in the event of missing items or damage, by registered letter to the carrier within 48 hours of the arrival of the goods and a copy of this letter must be sent to the Seller.

Upon delivery, you MUST check the condition of the goods delivered, including by opening the package (s) . We specify that the mention "subject to unpacking" has no value. We advise you to carry out this check even if the delivery person says he is in a hurry or if the outside of the box seems to be in good condition.

ATTENTION: Without specific reservation on your part on the carrier's voucher, NO exchange/refund will be possible because it will be impossible to invoke the fault of the carrier since the goods are entrusted to him "in good condition".

Characteristics of the products sold

Pierre & Sol informs you of all the essential characteristics of the products offered for sale.

These product characteristics appear on the online sales pages. The photographs have no contractual value, they have only an indicative value.

The seller is not responsible for defects or differences in color of natural stones and this is what makes the unique appearance of natural stone. Stone, bricks and concrete are materials subject to variation depending on operating or manufacturing conditions.

The Buyer admits broken or partially broken products, imperfections, etc. during delivery up to a maximum of 5% in the packaging sold (boxes, crates, pallets, etc.), these defects are inherent in nature of the products and their transport, the problematic elements can be used to make the cuts and installation details.

Price

After registering the purchase order, it is clearly sent the price you must pay and the shipping costs.

The prices are indicated in euros (€) excluding or including tax. The VAT rate, indicated on the order form, is that applicable on the day of the order for the country of delivery, if necessary, the buyer acknowledges that the VAT to be applied will be that of the day of delivery and the conditions of delivery.

Delivery costs are calculated on a case-by-case basis and depend on multiple factors, such as the distance between the places of delivery and production or storage, the quantities to be delivered, the nature of the means of transport, the accessibility of delivery, the date and time of delivery, the duration of unloading,...

In the event of a promotional offer, the promotions are made for a fixed period, it is advisable that you pay attention to the limit of validity of the offer in time.

Prices are freely determined by Pierre & Sol and may vary at any time.

Order confirmation

Any order placed with PIERRE & SOL will be confirmed by e-mail no later than the day of invoicing.

This order confirmation will be the starting point of the obligations of the parties. On this confirmation will appear the mention of the good ordered, its price, its conditions of good completion,...

Order confirmations will be archived on the Pierre & Sol server and will be considered as proof of the nature of the agreement and its date.

Withdrawal period

Defective or non-compliant products will be exchanged or refunded as soon as possible.

The products are presumed to be delivered in good condition. If one of your products is defective or non-compliant, Pierre & Sol undertakes to exchange it or reimburse you for it, provided that the product is in its original packaging, without damage or breakage and that the reasons for return are clearly indicated on the document to be attached to the package. The processing and payment costs remain due even in the event of a complete return of the package.

Given the nature of concrete, ceramic and custom-made products, these cannot be taken back, exchanged or refunded.

Given the nature of heavy products and their weight:

• The standard delivery provided by the company is collection by the customer from its stocks and depots.
• The customer acknowledges that each order is unique and made or made according to the specifications, needs and constraints of the customer. The order is assimilated to a clearly personalized purchase.
• Our sales include, where applicable, the following services: preparation, de-palletizing, re-palletizing, packaging, packaging and secure loading of the goods. This provision of service takes effect on the day of the conclusion of the contract, by proceeding to the immediate execution of the service, before the end of the withdrawal period, and as such the customer acknowledges expressly renouncing to exercise his right of withdrawal .

TIP: To make your life easier when you return a product, PIERRE & SOL offers to reimburse you directly by transfer to your bank account. To benefit from this practical, safe and fast service, simply enter your IBAN account number on the dispatch slip that accompanies the returned product items and we will make the transfer as soon as possible.

All returns must be made within 14 days by returning the products to the address indicated by PIERRE & SOL.

Damaged, broken, soiled or already used items cannot be returned.

In the event of abusive returns, PIERRE & SOL reserves the right to refuse a subsequent order.

Items benefiting from a guarantee will only be taken back together with your invoice. If the product cannot be replaced, you will receive a bank check for the value of your purchase price.

For all refunds of less than €5, Pierre & Sol will only pay the sums due to the buyer's Paypal account or will transform this refund into a voucher for a period of 1 year .

Down payment and balance of the order

Reservations of goods and/or orders must be accompanied by payment by the Purchaser of a deposit of at least 30% for standard products and 50% for made-to-measure or special products. The deposit is counted on the total value of the order and includes transport. The percentage of the deposit may be higher in the event of a very specific order, special purchasing conditions, nature of the Buyer, etc.

The Buyer must settle his order at least seven days before the date scheduled for delivery. This period can be adapted according to the particularities of the transport.

The delay in the payment of the balance of the order will automatically lead to interest of 1% per month started late with a minimum of €25 per month started late. The total amount of this interest must be paid before delivery.

In the event of late payment of the balance of the order, storage costs for the pallets or order units will be recorded at the rate of €25 per month started by Pallet and/or storage unit beyond the 1st month after the scheduled date of delivery.

Except in the case of express agreement between the Seller and the Buyer and after payment by the Buyer of the interest and storage costs due each month, the Seller reserves the right to resell to a third party the goods ordered and not cleared by the Buyer within four months of the scheduled date of payment of the balance of the order and to keep the deposit paid.

Cancellation of order before delivery, non-receipt of goods and return of goods

Order cancellations remain possible with full refund excluding any costs as long as the goods are not being prepared , manufactured or reserved.

Custom merchandise cancellations prevent the order from being canceled without withholding a penalty of 100% of the product value. Transport is reimbursed after deduction of a flat rate of €15 including tax for administrative costs.

Cancellations of orders for goods reserved or in preparation are reimbursed after deduction of a compensation of 10% of the value excluding taxes of the goods, storage costs, electronic payment or Paypal transactions and a flat rate of €15. including tax for administrative costs.

Cancellations before preparation, production or reservation are reimbursed after deduction of electronic payment or Paypal transactions and a flat rate of €15 including tax for administrative costs.

The non-receipt or refusal of goods without reason from the carrier - post office - relay point -.... and the return of these goods to our offices entails the reimbursement of standard goods (excluding custom-made products) with a deduction of transport costs. outbound, return transport costs, electronic payment or Paypal transactions and a flat rate of €15 including tax for administrative costs. This refund is activated upon receipt in good condition of the goods at the address previously indicated by us.

Returns and resumptions of excess standard merchandise (excluding made-to-measure) are reimbursed subject to a deduction of a minimum of 30% of the value of the merchandise unless otherwise agreed, electronic payment or Paypal transactions and a flat rate of €15 including tax for administrative costs. This reimbursement is activated upon receipt in good condition and in the original packaging of the goods at the address previously indicated by us.

Given the nature of concrete, ceramic, heavy and custom-made products, these cannot be taken back, exchanged or refunded.

For all refunds of less than €5, Pierre & Sol will only pay the sums due to the buyer's Paypal account or will transform this refund into a voucher for a period of 1 year .

These conditions are subject to Belgian law.

In the event of a dispute, Belgian law is applicable and only the courts of the judicial district of Tournai are competent.

These conditions of sale prevail by right over the customer's conditions of purchase.

Transaction procedure

A. Online product pre-reservation with precise indications of the products, quantities, location and accessibility conditions, delivery date, billing address, method of payment, etc.

B. Online confirmation of the availability of the reservation, the probable date of delivery, the quantity to be delivered according to packaging, the total price of the products, the price of the delivery, the delivery conditions, the amount of the deposit 30%, terms of payment.

C. Order online, by fax, or in writing accompanied by the amount of the 30% deposit and the price of delivery.

D. Online Confirmation of Order and Delivery Date.

E. Sending of the invoice indicating the date of the balance to be paid.

F. Receipt of the balance of the invoice in our accounts or receipt of a bank certified cheque.

G. Start of the delivery procedure with the carrier

H. Delivery in the presence of the customer at the places and dates agreed in advance with the carrier

I. Verification and Receipt of Merchandise.

The reservation of the products requested by the customer will only be made when the order confirmation is sent and after the receipt of the deposit and the delivery price on our account. The announced deadlines are also short from these payments.

Payment terms

PIERRE & SOL undertakes to obtain competitive prices for all the products presented.

This goes through specific commercial policies with our suppliers and in particular through payment in cash for the products purchased.

A. PIERRE & SOL sales are payable in cash before delivery or collection.

B. "Tailor-made" or specific products are to be paid at 50% of the order

C. Only the 30% deposit guarantees the customer's order.

Method of payment and transaction.

For all reimbursements of less than €5, PIERRE & SOL will only pay the sums due to the buyer's Paypal account or will transform this reimbursement into a voucher for a period of 1 year.

Reimbursement is made exclusively via the original means of payment in order to avoid any attempts at fraud.