Transport conditions and prices:

Delivery delay

Transport times depend essentially on the nature of the product, the quantity, the weight, the destination, the unloading method, etc.

Deadline for small packages and light products:

Collection: same day, mainly in Tournai, Belgium.

BELGIUM: 24 hours with Bpost, 2-3 days at relay points

FRANCE: 24h with Chronopost, 24-48h with UPS, 2-10 days at relay points

GERMANY: 24-48h with GLS

NETHERLANDS: 24-48h with Bpost

LUXEMBOURG: 24-47 hours with Bpost, 2-3 days at relay points

SPAIN: 2-3 days with Bpost or UPS

PORTUGAL: 2-3 days with Bpost or UPS

ITALY: 2-3 days with Bpost or UPS

SWITZERLAND: 3-4 days with Bpost

UK: 4-5 days with Bpost or UPS

AUSTRIA: 24-48h with GLS

EASTERN COUNTRIES: 4-5 days with Bpost or UPS

ASIA: 7-10 days with Bpost or UPS

AFRICA: 7-10 days with Bpost or UPS

NORTH AMERICA: 7-10 days with Bpost or UPS

SOUTH AMERICA: 7-10 days with Bpost or UPS

Deadline for heavy, heavy or bulky products:

Collection: 1 to 3 days after preparation, mainly in Tournai, Belgium.

BELGIUM: 2-3 days depending on the chosen carrier

FRANCE: 3-10 days depending on the chosen carrier

GERMANY: 3-5 days depending on the chosen carrier

NETHERLANDS: 2-3 days depending on the chosen carrier

LUXEMBOURG: 2-3 days depending on the chosen carrier

Estimated Transport Prices

Transport prices essentially depend on weight, destination, size, unloading method, etc.

Prices for small packages and light products:

Collection: FREE, mainly in Tournai, Belgium.

BELGIUM: from 3.5€

FRANCE: from 4.5€

GERMANY: from 4.5€

NETHERLANDS: from 4.5€

LUXEMBOURG: from €4.5

SPAIN: from 6€

PORTUGAL: from 8€

ITALY: from 8€

SWITZERLAND: from 10€

UNITED KINGDOM: from 10€

AUSTRIA: from 8€

Price for the transport of heavy goods, heavy or bulky products:

Transport costs and the organization of logistics are invoiced at cost price.

Costs must be estimated based on each delivery project and the location of the deposit.

For information purposes, the outward and return distances must be calculated. In order to obtain competitive prices, groupage can be organized according to destinations so that the carrier does not return empty.

The prices indicated below are rather in the upper price range and better conditions can be found depending on the specifics of the delivery.

Flatbed truck Payload: 24 Tons maximum price: +- 1.5 €/km Excl. tax

Flatbed truck with crane Payload: 24 Tons maximum price: +- 2 €/km Excl. tax

Tractor truck + semi-trailer and flatbed Payload: 24 Tons maximum price: +- 1.5 €/km Excl. tax

Dump truck for bulk Payload: 24 Tons maximum price: +- €1.75/km Excl. tax

Belgium - North Paris region: +- €900 excluding tax

Belgium - Marseille in groupage: +- €1750 excluding tax

Belgium - Switzerland: +- €1800 excluding tax

Waiting hours for unloading: €100 excluding tax/hour

General Conditions of Transport requested by the customer

1. The goods sold remain the property of the seller until full payment of invoices regardless of where the goods are located; in the event of non-payment the seller has the right to recover them. The buyer undertakes not to process goods which are not paid for.

2. Delays caused by our own suppliers, whatever the cause, constitute a conventional source of force majeure on the part of the seller.

3. Delay in delivery does not give rise to a right of compensation on the part of the buyer. It is strongly recommended to order specific or tailor-made materials as soon as possible in order to ensure sufficient time between receipt and start of work.

4. The goods travel at the buyer's risk, even when sold free of charge or when transport is organized by us.

5. The buyer is responsible for damage caused to the seller's or carrier's equipment following deliveries to unsuitable grounds.

6. Transport costs and the organization of logistics are invoiced at cost to the buyer. The carrier serves for the buyer.

7. Deliveries are made only at ground level and in front of the delivery address. In case it is impossible to deliver to this location, deliveries are made to the location closest to your address under the same conditions but the final decision will be taken by the carrier or its representatives.

8. VERY IMPORTANT. The unloading of the goods remains the responsibility of the buyer, unless expressly indicated otherwise, the goods are unloaded at the foot of the truck accessible by him. Any other unloading technique remains the responsibility and expense of the buyer.

9. In the event of foreseeable difficulties, it is necessary to contact us. Mountain addresses, holiday camps or similar, town streets and narrow streets, properties under construction with limited or controlled access, steep access, places without public roads, dangerous places, etc. . are excluded from the usual pricing conditions. Only the carrier will give its agreement in these cases.

The carrier may refuse delivery according to its own criteria, you will always be informed as quickly as possible until your delivery goes smoothly.

In the event that our carrier refuses to transport your goods, we will notify you so that you can find another solution. Having been notified of your delivery, we require you, in compliance with our general conditions of sale, to make yourself available on the defined day to receive the goods. In the event of absence, we will invoice the costs incurred.

10. We only accept returns of goods in full. We only accept completely unused goods in original unopened packaging. Custom-made or non-standard products are not accepted for return.

Upon delivery, you must IMPERATIVELY check the condition of the delivered goods, including by opening the package (s) . We specify that the mention "subject to unpacking" has no value because it is not accepted by the carriers. We advise you to carry out this check even if the delivery person says he is in a hurry or if the exterior of the box appears to be in good condition.

PLEASE NOTE: Without a specific reservation on your part on the carrier's voucher, NO exchange/refund will be possible because it will be impossible to invoke the carrier's fault since the goods are entrusted to them "in good condition".

In the event of a return for another reason specific to you, return transport and any other costs will be invoiced to you and deducted from your refund according to our general conditions of sale. Only our carriers are authorized to carry out these return transports, you will have to ensure the loading of the products into our truck. Apart from these transport costs, you will not be charged any deductions or fees.

We do not accept returns beyond fifteen calendar days.